Frequently Asked Questions
Answers to common questions about our handcrafted solid wood furniture, shipping, installation, care and payment options.
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What materials do you use in your furniture?
What materials do you use in your furniture?
Every piece is handcrafted from 100% natural solid wood — including oak, walnut and select hardwoods — chosen for its grain, strength and longevity. We never use veneer over particleboard or disposable flat-pack materials.
How much does shipping cost and how long does it take?
How much does shipping cost and how long does it take?
Shipping is free on every order within the United States. Orders typically arrive within 10–17 business days after they ship. Once your order leaves our workshop you will receive an email with tracking details.
Do you offer international shipping?
Do you offer international shipping?
At this time we ship nationwide within the United States only.
Are the pieces easy to install?
Are the pieces easy to install?
Yes. Most pieces are simple to install for anyone, with a detailed instruction video included. Installation usually takes 30 minutes to 2 hours depending on the product.
Will the wood get termites?
Will the wood get termites?
No. The wood is thoroughly treated before processing and a protective coating is applied to every finished piece. Each item is carefully packaged to prevent moisture and mold, protecting it from termite damage.
How should I care for and maintain my furniture?
How should I care for and maintain my furniture?
Care instructions are included with every order. In general, regular dusting and the occasional wipe with a gentle, appropriate wood cleaner will keep your furniture looking beautiful for years.
Do you offer customization?
Do you offer customization?
Yes. We provide personalized design services so a piece can be tailored to your size, finish and space. Contact us with your requirements and we will help craft it.
What payment options do you accept?
What payment options do you accept?
We accept Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay and Shop Pay — including Shop Pay installment options at checkout.